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You can ask for our refund return service:

Within 7 calendar days of receiving a product if the product has no processing deffect or in new condition.
Within 7 calendar days of receiving a product if the product has deffect of workmanship.

Return& Refund service will not be provided where:

Is required beyond 7 calendar days of having received a product.
A product sent to Tromox for return&refund service does not include all original accessories, attachments,or packaging. Or any item is not new or in new condition,but with cracked, scratched or dented
A legal proof of purchase,receipt,or invoice is not provided or reasonably believed to be forged and tempered
Any product fault or damage is caused by unauthorized use and modification of product ,including exposure to moisture entry of external body(water,oil,sand,etc.),or improper installation,or operation
Product labels, serial numbers, waterproof marks, etc. show signs of tampering or alteration.

Damage is caused to the product by uncontrollable external factors, including fire, flood, strong winds, or lightning.

A product is not delivered to Tromox within 7 calendar days after Tromox sends confirmation of return and refund service.

Other circumstances stated in this policy.


If you wish to request a return and refund, please contact us within 7 calendar days of receiving your products.

1) Order number
2) Name & quantity of product returned
3) Reason for return
4) Picture or video of intact product and packaging:

We will process your return and refund request within two to five business days after receiving your email.
1.Contact phone 0086 for emergent order problem.(Available only during Monday to Friday , lunday,9AM to 6PM. GMT.PLEASE check before calling.

Refund Time

Refund will be processed using the same method that was'used to make payment .The refund process will be completed within 7-14 business days, depends on the bank or credit card issuer

Shipping Returns

Customers need to pay for any return shipping to designated service center (including the cost of international and cross-border shipping, if applicable) unless the refund is due to performance defect

Replacement Instruction

If you want to exchange or replace the product , contact Tromox customer support via emial

Transportation of replacement

Tromox must be responsible for two-way replacement transportation for any product sent for replacement when the warranty period has expired.

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