FAQ
Here are the answers to some of our common questions.
Still need a hand? Get in touch.
Shipping
-
Yes, we ship worldwide.
-
We offer free shipping in the lower 48 states and offer shipping options for all other locations.
-
Free shipping takes 5-7 business days. You can choose to pay extra for faster shipping.
General Info
-
Please locate your local dealer. if there aren’t any nearby right now, please subscribe to this newsletter.
- SUBSCRIBE: We have selected dealers and distributors worldwide, with new partners signed up regularly. To stay updated with the launch and announcements of our global partners, please subscribe to this newsletter.
-
If you have any questions, concerns, or issues, we’re here to help.
We are also ready to hear from you directly.
Contact TROMOX:
T: +86-571-8855 6818
E: info@tromox.comAddress:
Building 8
China (Hangzhou) Artificial Intelligence Town
Yuhang, Hangzhou
311121 China -
If you are interested in becoming a distributor or dealer, please apply here. We will only review businesses that have an existing structure of at least 1 year.
Product Care
-
Generally, yes — the initial cost of an electric motorcycle is more as compared to a petrol motorcycle. However, the good thing about e-motorbike is that they are cheap to own since they require incredibly minimal maintenance. Not only that, you’d receive major fuel savings since you only need to replace the battery after several years of use. What is more important is that the electric motorcycle is more environment-friendly. Let’s ride green.
-
An e-motorcycle is essentially a motorbike outfitted with an electric motor and a battery system. It has more or less the same parts as a regular motorcycle, with a throttle, braking system, and controller box. The most notable feature of an electric motorcycle is that it is very silent. On top of that, the beauty of an e-motorcycle is that its battery has a longer lifespan compared to a petrol engine. Due to that, it can be cheaper to maintain.
A common misconception is that, since this technique involves advanced technology, the maintenance will be more costly. However, an e-motorcycle is generally service-free. At the most, your e-motorcycle would just have to undergo regular safety checks for parts such as your brakes and chains (Tromox Mino motorbike has chains as it is equipped with a mid-drive motor).
-
They both have their benefits. Hub motors tend to be a little easier to operate if you are a less experienced cyclist, because they require less shifting of gears. Mid-drives tend to get a little better range for equivalent battery capacity, because you’ll get more efficiency by shifting. Therefore you get better hill climbing with a mid-drive motor.
Finally, it’s usually easier to change a rear tire with a mid-drive.
-
Performing routine care and maintenance are crucial for the lifetime and safety of the vehicle. You are advised to follow the maintenance instructions below.
Regular inspection and maintenance
We recommend users perform initial inspection and maintenance at Tromox authorized dealers when the Tromox Mino motor scooter reaches 1,000 kilometers or two months after purchase (whichever comes first). Regular inspection and maintenance should take place every 3000 kilometers or six months. Tromox authorized dealers of the electric motorcycles will provide maintenance services for your vehicle (which may involve costs, please consult the service staff for details).
Users can also have the motorcycle maintained at professional maintenance points for electric vehicles.
Routine cleaning and maintenance
- Cleaning: Please clean the vehicle with clean water and neutral detergent. To prevent scratching, please use a soft cloth to dry the vehicle after washing. Metal brushes or sandpaper must not be applied to the vehicle surface.
- Storage: Please store the vehicle in a ventilated indoor space. Too much sunlight and rain can cause corrosion of parts and shorten the service life. Do not park the vehicle at the building entrance hall, evacuation stairs, corridors or safety exits.
Warnings
- It is strictly prohibited to flush the vehicle with a high-pressure water gun. Intruding of water can cause electrical and mechanical failures
- If the vehicle is left unused for a long time, make sure to disconnect the battery from the motorbike to avoid battery over-discharge. In addition, please charge the battery at least once every month.